Senior Content & Storytelling Lead

About Prune Payments

Prune Payments helps businesses manage and make payments. We’re looking for a strategic, creative content leader who can translate our products, expertise, and customers’ experiences into clear, compelling stories that build trust and strengthen our brand.

Role overview

The Senior Content & Storytelling Lead will shape and deliver Prune Payments’ content strategy across key audiences and channels. This person will make complex payments and financial technology topics easy to understand, develop a distinctive brand voice, and create content that supports business goals—from building awareness and credibility to helping clients understand and use our services.
The ideal candidate combines strong editorial judgment with strategic thinking, excellent writing, and the ability to work closely with teams across the business.

Key responsibilities
● Develop and lead a content strategy aligned with Prune Payments’ brand, business priorities, and audience needs.
● Define and maintain the company’s tone of voice, messaging principles, and editorial standards.
● Turn complex payments, technology, and business topics into clear, engaging, and accurate content.
● Develop compelling stories about Prune Payments, its products, clients, partners, and the wider payments ecosystem.
● Plan, write, edit, and oversee content for channels such as the website, blog, social media, email, presentations, campaigns, and company materials.
● Create and manage an editorial calendar, balancing strategic campaigns with timely opportunities and ongoing content needs.
● Partner with leadership and teams across marketing, product, sales, client experience, and operations to identify stories and gather accurate information.
● Interview subject-matter experts, clients, and partners, and shape their insights into useful, credible content.
● Ensure content is accurate, cons is tent, audience-appropriate, and reviewed by the right stakeholders .
● Work with designers , video producers , agencies , and other contributors to deliver high quality multimedia and campaign content.
● Support product launches , brand campaigns , events , and other initiatives with effective messaging and storytelling
● Establish processes for content briefs , approvals , publishing, and content maintenance.
● Monitor content performance, share insights , and refine the strategy bas ed on audience engagement and business outcomes .
● Lead, coach, or coordinate internal and external content contributors as the function grows.

Qualifications and experience
● Significant experience in content strategy, editorial, brand storytelling, communications,or a related field; 7+ years is recommended for a senior-level role.
● Excellent writing, editing, and storytelling skills, with a portfolio demonstrating work across multiple formats and channels.
● Ability to explain complex or technical subjects in accessible, engaging language.
● Experience developing content strategies and managing editorial calendars from planning through publication.
● Strong interviewing, research, and fact -checking skills.
● Experience working with cross-functional teams and managing feedback from multiple stakeholders.
● Sound editorial judgment and strong attention to detail.
● Familiarity with digital publishing, social media, email marketing, and conten t
performance measurement.
● Experience in fintech, payments, financial services, technology, or a related sector is an advantage.
● Experience managing writers, agencies, or other creative contributors is an advantage.

Personal attributes
● Curious, thoughtful, and audience-focused.
● Creative while grounded in business objectives and factual accuracy.
● Confident taking ownership of projects and guiding content from concept to delivery.
● Collaborative and comfortable engaging with colleagues at all levels.
● Organized and able to manage competing priorities and deadlines.
Success measures
● Content consistently reflects Prune Payments’ brand voice and strategic priorities.
● Complex products and industry topics are communicated clearly and accurately.
● Content supports stronger brand awareness, audience engagement, and client understanding.
● Editorial plans and content projects are delivered on time and to a high standard.
● Performance insights lead to ongoing improvements in content relevance and effectiveness.
● Internal teams have clear processes for requesting, reviewing, and contributing to content.